FRESH & HEALTHY BABY FOOD, KIDS' MEALS, FAMILY DINNERS: DELIVERED
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FREQUENTLY ASKED QUESTIONS

We have aimed to answer any questions you may have.

If you have any further queries please do not hesitate to get in contact

hello@ratatouie.co.uk

or call us on 0207 101 4161 


1- IS THERE A MINIMUM ORDER REQUIREMEMT?

Yes. Each order must be for a minimum of £30.00 


2- WHERE DO WE DELIVER?

We deliver across England and Wales


3- WHEN DO WE DELIVER?

Deliveries of our fresh meals take place every THURSDAY evening or FRIDAY before 4pm depending on your location. Our meals are transported chilled and delivered to your door.


All deliveries will take place between 6pm and 9pm on THURSDAYS and before 4pm on FRIDAY. Your delivery time will depend on how many orders we have that particular day, so unfortunately we’re unable to provide you with an exact time of delivery. You will be notified by email to confirm the day your delivery will take place.


Available delivery dates can be viewed upon checkout, using the calendar to select your desired delivery date. You must select one of the two times (18:00 and 19:00) to proceed with the order. However as mentioned above, expect the delivery to take place anytime between 6pm and 9pm on the Thursday or Friday before 4pm.

Unavailable delivery dates will be greyed out and unable to be selected.


Warning: Please do not expect that your Ratatouïe’s fresh meal will be on the table for dinner time on delivery day. We will do our best to deliver as early as possible but cannot guarantee whether it will be earlier or later in the evening.


4- WHEN DO YOU HAVE TO PLACE YOUR ONLINE ORDERS?

Orders must be placed 2 days prior to delivery day, which means before midnight on the TUESDAY before.


Hint! We understand that sometimes you aren’t able to place your order by midnight on Tuesdays – it happens! If you miss the order cut-off for any reason, or if your family is extra hungry one week and you’ve run out of RATATOUïE’s food earlier than you expected, please call us on 020 7101 4161 or email on hello@ratatouie.co.uk. We’ll do our best to accommodate your needs.


5- DO WE CHARGE FOR DELIVERIES?


  • Delivery charge starting at £4.95 (minimum order £30 before delivery and VAT)
  • Discounted to £3.95 for orders above £50.00
  • Free for orders above £70.00 (you can store them in the freezer while you enjoy the stress free extra time you deliciously saved!)


Hint! You may want to choose to combine your order with a local friend to save on delivery.


6- DOES SOMEONE NEED TO BE HOME TO ACCEPT DELIVERY?

It is highly recommended but not absolutely necessary. We can leave the delivery outside your door or in a pre-arranged safe place (depending on outside temperature).


In the worst case we may need to schedule a more suitable time: please kindly contact us on hello@ratatouie.co.uk to discuss if needs be


7- WHAT ARE OUR RETURNS AND CANCELLATION POLICIES?

You can cancel your order for free up to 2 days before delivery time (see when do I place my order above for details of cut-off times). However we will have to charge 50% of the purchase price if you cancel after that time and 100%  if you cancel on the chosen day of delivery.


We do everything in our power to ensure satisfaction. However, if for whatever reason you're not happy with our products we will offer you a complete refund within 2 days of delivery. Please contact us immediately on hello@ratatouie.co.uk or on 0207 101 4161.


8- HOW AND WHERE DO WE PREPARE THE FOOD?

The fruits and vegetables used to prepare our meals are organic always, and fresh as much as possible (some might be frozen such as peas for instance). We have designed our menus to follow the seasons and be able to source them locally (read UK) as much as possible. We work very closely with our amazing supplier (Langridge Organic) who fully embraces our vision and is going to great length to make it a reality. They also provide some of our whole fat organic dairy products such as milk, butter, cream and cheese.

We insist on our meat being organic so we have chosen Graigfarm in Wales as our partner.

And finally, Moxons Fishmonger helps us source the highest quality fish that is always ethically sourced as well as local. 


We cook every meal in our commercial kitchen on the day of delivery. At the last inspection (April 2017) from the Environmental Health Officer of Wandsworth Council, we were granted Level 5 in Food Hygiene and Safety. Our kitchen is located within The Pie Man premises - Unit 10 - Bridges Court - London SW11 3SS

Food will arrive chilled. With every order, you will be given a detailed sheet of storage and preparation instructions. All chilling, storing and product description are available on the website.


9- HOW LONG DOES THE FOOD LAST?

A use-by date will be provided on each jar. The meals must be chilled and can be kept refrigerated up to 72 hours from delivery.  Always check the use-by date on each jar for reference.

They can also be frozen up to 24 weeks from delivery date.


10- WHY DOESN’T OUR FOOD HAVE A LONGER SHELF-LIFE?

We only use natural fresh ingredients and have no use whatsoever of any kind of preservatives, fillers, or colourants. Also we add no salt or sugar which are often heavily used for conservation. Finally, we do not submit the filled jars to any kind of high temperature pasteurization process either. Therefore, our products have a rather short shelf life.  However, they provide your family with optimal nutrition, flavours, colours and scents.


11- WHY DOES YOUR DELIVERED ITEMS LOOK DIFFERENT FROM YOUR LAST ORDER OR FROM THE PICTURE ON THE PRODUCT PAGE?

Our food is handmade and freshly prepared on each day of delivery. It is also based on fresh ingredients delivered to us on those same days. As a result some variations will occur, all the more than no form of preservatives are addded to our meals, and that includes salt and sugar.


12- WHY IS OUR PACKAGING MADE OF GLASS JARS WITH PLASTIC LIDS?

We chose glass packaging because:

  • it is proven that it entirely preserves the taste of its contents, as well as its nutritional content.
  • it is considered the healthiest and safest (no risk of chemical interaction and/or food contamination as could be with other materials such as plastic, paper or metal).
  • it is the most environmentally friendly material out there!

Our jars are BPA-FREE, LEAD-FREE, PVC-FREE, PHTHALATE-FREE. They are made of made of very thick glass capable of withstanding very high and low temperatures. However, they are sensitive to temperature shock so make sure you leave them a few minutes at room temperature before submitting them to high temperature such as the oven, microwave or boiling water/steam. DO NOT TRANSFER STRAIGHT FROM FREEZER TO HOT TEMPERATURE. ALL JARS SHOULD BE THOROUGHLY DEFROSTED OVERNIGHT IN THE FRIDGE BEFORE REHEATING. FOOD SHOULD ONLY BE REHEATED ONCE

As food expands when it is frozen, our BPA-free plastic lids will also expand to prevent pressure from breaking the glass jars. Those lids will not react with food or absorb odours and provide a strong seal. They are microwavable and dishwasher safe.


Hint! You can return the jars and lids to us easily (with your next delivery for instance or by dropping them at our kitchen in SW11 3SS) and you will get a 20p refund for each jar with its lid returned.


13- WHAT IS THE VOLUME OF FOOD PER CONTAINER AND AGE RANGE?

  • 6 to 8M - Purees / Diversity begins: 130g
  • 8 to 12M - Mash / Texture begins: 180g (usually about 160g of veg and 20g of proteins, if any)
  • 12 to 24M – Tiny bits / Crush time: 200g (usually about 180g with 20g of proteins, if any) - could be 180gg when pasta/rice/couscous/other grains is involved.
  • 2Y to 4Y – Fully textured and soft / Big Baby’s meal: 230g (usually about 200g with 30g of proteins, if any) - could be 200g when pasta/rice/couscous/other grains is involved.
  • 4Y to 6Y - 275g
  • 6Y to 11Y: 325g
  • ADULTS: 400g


14- WHAT ARE THE APPROPRIATE QUANTITIES FOR EACH AGE RANGE?

We have designed our quantities according to the guidelines per meal of health authorities in the UK and in Europe. However, when it comes to appropriate quantities, it is important to always remember that children (unlike us adults) know how much to eat according to their needs, and so from their very first months. Therefore, let’s trust them! If they eat too much at one meal, they will certainly be less hungry when comes the next one. And if you feel that sometimes, they do not eat enough, try not to succumb to the temptation to compensate with snacks before it’s time for the next meal.


Please also note that solid food should never replace milk (breast or formula) as a source of nutrition unless otherwise instructed by your doctor. Always check with your doctor about your baby’s nutritional needs.


15- WHAT ABOUT FOOD ALLERGIES/INTOLERANCES/ SENSITIVIES?

Our menu includes items free of dairy, eggs, soy, gluten and nuts. However, as we cook to order, please contact us on hello@ratatouie.co.uk after your order is completed to let us know about special requirements. We will then discuss how we could best accomodate.

Also please note that while some of our meals will be free from these ingredients, they are produced in a facility where these ingredients may be used. We provide the full list of ingredients on the website and allergens are highlighted in bold.

Please do not order if you have a severe allergy. 

Instead reach out to us on hello@ratatouie.co.ukand we will discuss if/how we could accommodate.


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